Every family will be asked to read and sign the Policy Agreement as follows:
Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to skin conditions such as warts, moles or skin folds trapped in the mats. Heavy matting also can trap moisture near the pet's skin allowing mold, fungus or bacteria to grow, causing skin irritations that exist prior to the grooming process. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions. SPPis not responsible in the event of adverse effects of mat removal. I understand I may need to apply sunscreen to my shaved pet until enough hair grows back for protection. I also understand my pet may exhibit brief behavioral changes as a result of shavingI do here by entrust my pet(s) to Sandy’s Pet Pampering for the purpose of grooming my pet(s). I am aware that all due care will be taken with my pet(s) for the safety of pet and groomer. I am aware that neglect of my pet's coat can be a cause for problems after grooming such as clipper/brush irritation. If my pet is wiggly or doesn't remain still during the grooming procedure accidents can happen such as nicks from clippers or scissors. I am aware that if my pet's coat is matted my options are:
*1. If I want to save coat...but not pay for de-mat charges, I will brush out the coat and Sandy will return at a later date to groom my pet, however I will incur a $30 fee
*2. I will let Sandy brush out my pet if possible and safe, at a fee of $1 per minute, or a minimum charge of $20 in addition to my regular grooming fee.
*3. My pet will receive a Hydro-clip, or a dry shave down and start over. Hydro-Clip is an additional fee but sometimes can save more hair, but it's messy and there is an additional fee.
Photos/Pictures: Photos and pictures may be taken of my pet before, during or after grooming, for use on the web site, advertising and education.
In the event I need to CANCEL my appointment: I understand that I must notify Sandy at least 24 hours prior to my scheduled appointment. Leaving a message on the machine is fine. I am also aware that should I fail to do so I will have an additional $30 cancellation fee added to my next grooming charges or billed to me.
I understand that cancellations may occur at anytime by Sandy’s Pet Pampering due to weather/road conditions, equipment failure, etc. I understand that every effort will be made to contact me for rescheduling and will be on a case by case basis.
There is a $30 fee for NSF/returned check at which time I will go in a cash basis only.
Sandy has the right to refuse service: In the event of a pet she can NOT handle safely. The use of muzzles, e-collar, slings, straps, etc., are acceptable safety measures. Grooming services can be stopped mid-groom if necessary for the safety of my pet or groomer and I understand I will pay for the portion of the groom completed or a $30 fee which ever is greater.
Home and property damage: Sandy’s Pet Pampering will not be held responsible for damages to my yard, home or property while on the service call for grooming my pet(s). As the owner or caregiver, I authorize Sandy’s Pet Pampering to perform scheduled grooming appointments while I am away from home or property. In the case where a key is left or given to my home, Sandy will not be held responsible for any damages or theft to my property. I will sign an invoice/work order each time my pet is groomed as requested, and I will leave a note with my authorization [signature] for grooming should I not be home.
Senior pets and pets with health problems have a greater chance of injury; therefore, these pets will be groomed for cleanliness and comfort in styles that will not add to their stress. This means we will do the best job we can given the condition of the pet
Vaccinations SPP recommends all pets to be vaccinated against distemper, hepatitis, parainfluenza adenovirus type 2, parvovirus, leptospirosis, bordetella and rabies prior to being groomed; consult your veterinarian in all such respects
Signature Required for Grooming Services:
I the undersigned do understand and agree to the above terms for the grooming and maintenance of my pet(s) and in consideration of the grooming services of Sandy’s Pet Pampering agree to hold harmless from damage, loss or claims arising from any known or unknown pre-existing condition of my pet(s). The terms, special services or handling shall include but are not limited to veterinarian emergency services in the event I am not available.
I authorize Sandy to act as my agent in the event emergency veterinarian services, boarding, care-taking, and/or transportation is necessary and I agree to pay all costs. Any/all damages, loss or claim shall include but not limited to death, injury,or shock. Said pre-existing conditions shall not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions, or mental conditions.
Signature (blue or black ink only)
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